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Return & Exchange Policy — FASHION4WORD

Simple, transparent process for returns & exchanges.

1. Return / Exchange Window

Requests must be placed within 5 days from delivery date. Requests after this period will not be accepted.

2. How to Place a Request

Use our website’s Return/Exchange option only. For self-shipped returns, update courier tracking details on the website.

3. Refund Policy

Refunds are processed online only — to the original payment method (prepaid) or to your bank account (COD orders). No cash refunds.

4. Exchange Policy

  • If new product value is higher → pay the difference.
  • If lower → balance will be refunded.
  • Once exchanged, product cannot be returned or exchanged again.

5. Pickup & Self-Shipping

Free pickup within 1–3 business days (if serviceable). Else, self-ship to our warehouse with Order ID & Return ID inside the parcel. Self-shipped orders must be sent within 5 days of request.

6. Processing Timeline

Pickup → 6–7 days transit → 2–3 days inspection → Refund/Exchange. Total time: 10–15 business days.

7. Damaged, Wrong, or Defective Items

Report within the return window. Replacement or refund after verification.

8. Product Eligibility

  • Unused, unworn condition with tags & packaging.
  • Mandatory unboxing video for all requests. Without video → request rejected.
  • Subjective reasons like "didn’t like" will not be accepted.
  • Charges: ₹99 for Returns (deducted), ₹99 for Exchanges (added).

9. Customer Support

10. Return Address

FASHION4WORD
113/82, Kumbha Marg, Sector 11, Sanganer, Pratap Nagar,
Jaipur, Rajasthan – 302033

Requests without an unboxing video will be rejected.

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